Flow2 helps Hong Kong SME owners increase business efficiency by setting up automated business flows across sales, operations, ecommerce, reporting, and customer follow-up.
Flow2 is led by Agent T and Agent M: a marketing operator and an automation/ecommerce operator. The work is deliberately practical: map the active business flow, automate the repeatable parts, keep humans in control of judgment.
Agent TCrypto marketing operator
8 years of campaign, community, funnel, and growth operations experience. Focus: lead quality, customer journeys, conversion loops, and follow-up cadence.
08 yearsMarketing systems
Agent MAI automation and ecommerce expert
10 years running ecommerce operations. Focus: order flow, fulfilment handoffs, AI-assisted service, and tool integration.
10 yearsEcommerce ops
Audit deskPaper system
III.
Services / Automation scope
Automation services.
Flow2 designs and builds practical workflows for sales, operations, customer service, reporting, and AI-assisted routing using the tools your team already works with.
01Build
Custom Workflow Development
Design and build tailored automations across forms, WhatsApp, email, CRMs, sheets, ecommerce systems, invoices, and internal approvals.
02Tune
AI Agent Finetuning
Refine agent prompts, retrieval logic, routing rules, and review loops so AI outputs match the way your business actually works.
03Training
Corporate Training
Train teams to identify useful AI opportunities, operate the new workflows, review outputs, and keep automation practical.
04RAG
RAG Pipeline
Connect business knowledge, documents, sheets, and product data into retrieval pipelines for customer service and internal teams.
IV.
Owner focus / Admin load
Admin work pulls focus.
Automation helps route repeat work into clear systems, so owners can keep attention on customers, products, and decisions.
Owner viewScroll-linked nodes
V.
Automation start point / Working method
Map one workflow first.
Bring one repeatable workflow. Flow2 maps the work, defines the trigger, builds the action, and agrees what success should look like.
01
Map
Document the owner, data source, decision rule, and desired customer response.
02
Trigger
Define the signal that starts the workflow inside the tools your team already uses.
03
Action
Run the reply, update, alert, draft, routing, or approval that keeps the workflow moving.
04
Goal
Give the owner a clear daily view, team handover, and maintenance rhythm.
VI.
Case studies / Applied workflows
Case studies.
A closer look at how one owner workflow can become a practical automation system.
Case study 1 / Handbag consignment
Lume Lux handbag consignment
Lume Lux handles handbag consignment intake, client sign-off, receipts, inventory, Shopify records, and day-end spreadsheet work. The automation turns that intake flow into a cleaner operating system.
Clients complete most intake fields and sign off before the record moves forward.
Receipts, WhatsApp copies, inventory records, and sales data stay connected.
Shopify and CMS data feed Google Sheets for staff payout calculation.
Hover or focus a node to see how the Lume Lux automation works.
Case study 2 / Internal communication
Internal communication synchronisation system
A Hong Kong-headquartered MNC manages a large portfolio of malls and shopping arcades. The team needed a central way to prepare internal updates for PR, marketing, media handling, public enquiry response, and frontline incident routing.
Promotion and event data from mall apps is consolidated into distribution-ready material.
Frontline incident reports move to headquarters with department routing rules.
Microsoft Power Automate keeps the data stream and notification flow coordinated.
Hover or focus a node to see how the internal communication system works.
