Flow2 helps Hong Kong SME owners increase business efficiency by setting up automated business flows across sales, operations, ecommerce, reporting, and customer follow-up.
“We finally know what needs a reply without checking five places.”
Handbag consignment owner
“The daily updates feel much easier to follow now.”
Retail operations lead
“It feels like our work finally has a proper route.”
SME founder, Hong Kong
Integrates with the tools your team already uses
Flow2 can integrate with Google Sheets, WhatsApp, Shopify, HubSpot, Slack, Notion, Airtable, Xero, Stripe, Gmail, Trello, and Zapier.
Google SheetsWhatsAppShopifyHubSpotSlackNotionAirtableXeroStripeGmailTrelloZapier
Google SheetsWhatsAppShopifyHubSpotSlackNotionAirtableXeroStripeGmailTrelloZapier
Workflow model / Client operations
Manual versus automated.
Manual
Manual ecomm CS
II.
About Flow2 / Operator team
Built by SME operators.
Flow2 is led by Agent T and Agent M: a marketing operator and an automation/ecommerce operator. The work is deliberately practical: map the active business flow, automate the repeatable parts, keep humans in control of judgment.
Agent TCrypto marketing operator
8 years of campaign, community, funnel, and growth operations experience. Focus: lead quality, customer journeys, conversion loops, and follow-up cadence.
08 yearsMarketing systems
Agent MAI automation and ecommerce expert
10 years running ecommerce operations. Focus: order flow, fulfilment handoffs, AI-assisted service, and tool integration.
10 yearsEcommerce ops
Audit deskPaper system
III.
Services / Automation scope
Automation services.
Flow2 designs and builds practical workflows for sales, operations, customer service, reporting, and AI-assisted routing using the tools your team already works with.
01Build
Custom Workflow Development
Design and build tailored automations across forms, WhatsApp, email, CRMs, sheets, ecommerce systems, invoices, and internal approvals.
02Tune
AI Agent Finetuning
Refine agent prompts, retrieval logic, routing rules, and review loops so AI outputs match the way your business actually works.
03Training
Corporate Training
Train teams to identify useful AI opportunities, operate the new workflows, review outputs, and keep automation practical.
04RAG
RAG Pipeline
Connect business knowledge, documents, sheets, and product data into retrieval pipelines for customer service and internal teams.
IV.
Owner focus / Admin load
Admin work pulls focus.
Automation helps route repeat work into clear systems, so owners can keep attention on customers, products, and decisions.
Owner viewScroll-linked nodes
V.
Automation start point / Working method
Map one workflow first.
Bring one repeatable workflow. Flow2 maps the work, defines the trigger, builds the action, and agrees what success should look like.
01
Map
Document the owner, data source, decision rule, and desired customer response.
02
Trigger
Define the signal that starts the workflow inside the tools your team already uses.
03
Action
Run the reply, update, alert, draft, routing, or approval that keeps the workflow moving.
04
Goal
Give the owner a clear daily view, team handover, and maintenance rhythm.
VI.
Case studies / Applied workflows
Case studies.
A closer look at how one owner workflow can become a practical automation system.
Flow2 builds workflow systems for teams that need dependable handoffs, measurable service quality, and cleaner daily operations across finance, retail, transport, property, utilities, and customer-facing work.
Consignment operations
View case
Knowledge base automation
View case
Instagram monitoring
View case
EDM automation
View case
Quotation automation
View case
Roster automation
View case
Swiss Re
Bank of China
HSBC Hong Kong
Cathay Pacific
MTR Corporation
Hong Kong Jockey Club
AIA Hong Kong
Swire Properties
Jardine Matheson
CLP Power Hong Kong